Privacy Policy for Heavy Haul Dispatch LLC iOS App

Effective Date: May 15, 2026

Privacy Policy

This Privacy Policy explains how Heavy Haul Dispatch LLC (“Company,” “we,” “our,” or “us”) collects, uses, and protects information when you use our iOS mobile application (“App”).

Information We Collect

When using the App, we may collect the following information:

Personal Information

Name
Email address
Phone number
Company name
DOT or MC numbers
Billing or payment information

Operational Information

Load information
Permit request details
Route information
Vehicle and trailer information
GPS or location data (only when authorized)

Device & Technical Information

Device type
Operating system version
IP address
App usage statistics
Crash reports and diagnostics

How We Use Your Information

We use collected information to:

Provide dispatch and oversized permit services
Process permit requests
Coordinate routes and logistics
Improve app performance and reliability
Communicate with customers and drivers
Provide customer support
Maintain security and prevent fraud
Comply with legal obligations

Information Sharing

Heavy Haul Dispatch LLC does not sell personal information.

We may share information with:

State permitting agencies
Pilot car and escort service providers
Payment processors
Cloud hosting and analytics providers
Law enforcement or government agencies when legally required

Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We implement commercially reasonable safeguards designed to protect user information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage system can be guaranteed 100% secure.

Location Services

The App may request access to device location services to:

Assist with routing
Improve dispatch operations
Provide permit-related functionality

Location services can be disabled through your device settings.

Third-Party Services

The App may use third-party services including:

Apple iOS Services
Firebase Analytics
Cloud hosting providers
Payment processing platforms

These third parties may collect information in accordance with their own privacy policies.

Children’s Privacy

This App is intended for business and commercial transportation use only and is not directed to children under 13 years of age.

Your Rights

Depending on applicable laws, you may have rights to:

Request access to your information
Correct inaccurate data
Request deletion of data
Withdraw consent where applicable

Requests may be submitted to:

Heavy Haul Dispatch LLC
Email: heavyhauldispatchllc@gmail.com
Phone: 717-875-3438

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective upon posting within the App or associated website.

Contact Information

Heavy Haul Dispatch LLC
19 Hellers Church Rd
Leola, PA 17540
Email: heavyhauldispatchllc@gmail.com
Phone: 717-875-3438